Shipping & Handling Policy

At Curator Luxury Boutique, we understand that purchasing a high-value timepiece or piece of jewelry is a significant investment. We are committed to a delivery process that is as secure and refined as the items we curate.

1. Processing & Handling Time

●      Verification: To protect our clients, all orders undergo a security and fraud prevention check. This typically takes 1–2 business days.

●      Preparation: Each item is meticulously inspected one final time and professionally packed in discreet, tamper-evident packaging before being handed to the carrier.

●      Dispatch: You will receive a shipping confirmation email with a real-time tracking number as soon as your order leaves our boutique.

2. Shipping Methods & Speed

We partner exclusively with premium carriers (e.g., DHL Express, FedEx Priority, or specialized armored couriers) to ensure speed and safety.

●      Domestic: 1–3 business days.

●      International: 3–7 business days.

3. International Customs, Duties, and Taxes

Curator Luxury Boutique ships worldwide on a DDU (Delivered Duty Unpaid) basis.

●      Customer Responsibility: The recipient is the importer of record and is solely responsible for all import duties, customs fees, and local sales taxes (VAT/GST) levied by the destination country.

●      Payment: These charges are usually collected by the carrier at the time of delivery or requested by the customs office before the package is released.

●      Refusal of Delivery: If a shipment is refused due to unpaid customs duties, the customer is responsible for the original shipping charges, any return shipping costs, and any duties incurred. These will be deducted from your refund.

●       Pro-Tip for International Buyers:   Before placing your order, we suggest using an online duty calculator or contacting your local customs office to estimate the import costs for your specific item (e.g., "Luxury Watch" or "Diamond Jewelry"). This ensures there are no surprises when your piece arrives.

4. Potential Customs Delays

While we use express services to minimize transit time, international shipments may occasionally be held by customs authorities for inspection.

●      Documentation: We provide all necessary commercial invoices and HTS (Harmonized System) codes to facilitate smooth clearance.

●      Timeframes: Please be aware that Curator Luxury Boutique has no control over delays caused by local customs processing. Werecommend monitoring your tracking link closely for any "Clearance Delay" notifications, which may require you to provide additional information to the authorities.

5. Security & Delivery Requirements

●      Full Insurance: Every shipment is insured for its full replacement value until it is signed for.

●      Adult Signature Required: For security reasons, we require a physical signature from an adult (21+) at the delivery address. We cannot authorize "safe drops" or "leave with neighbor" requests.

●      No P.O. Boxes: We do not ship to P.O. Boxes or freight forwarding addresses due to insurance restrictions.

6. Missing or Damaged Shipments

In the rare event that your package arrived damaged or appears tampered with:

1.     Note the damage with the courier before signing, if possible.

2.     Take photos of the packaging before opening.

3.     Contact us immediately at [Insert Email/Phone] to initiate an insurance claim.

 

Questions?

Our concierge team is here to assist you with any logistics inquiries.

●      Email: info@thecuratordubai.com

●      Phone: +971 4 123 4567